SAYING YES IS EASY
The Vending Machine Problem In account management, our instinct is to absorb and accommodate. Most of the time, that’s what good service looks like. A client sends design notes during a creative review. You take them without hesitation. They ask for an out-of-scope report on a Tuesday that’s due Friday. You build it. It feels […]
My Takeaways from the 2024 Account Management Bootcamp
Last month, I had the opportunity to attend my first out-of-state conference—the Agency Management Institute’s “Account Management Bootcamp” in Denver, CO. This was a 2-day workshop designed specifically for account services personnel that teaches both the tactical and strategic sides of working with clients and an agency. The conference took place at the Trivoli Student […]
How To Build A Great Team Meeting Agenda!
Imagine this: It’s Monday, and you open your email to a calendar invite for a… MEETING! Oh no. What’s the first thing that comes to mind? “I’m too busy for this,” “This could have been an email,” “I hope they don’t make me put my camera on.” A survey by Salary.com reported that 47% of […]