Who You Are

You genuinely love taking care of clients and have the experience and confidence to manage day-to-day relationships independently. You’re dependable, thoughtful and detail-oriented, with strong judgment and follow-through.

You’re a proactive, self-driven team player who anticipates needs, solves problems and communicates clearly. You can manage multiple accounts and priorities while keeping the work connected to each client’s broader business and marketing goals.

What You’ll Own

• Own day-to-day client relationships through proactive communication, thoughtful service and a strong understanding of their business and goals.
• Drive projects from kickoff through delivery, managing timelines, budgets, deliverables and next steps while anticipating needs and addressing issues early.
• Lead coordination across agency teams to keep priorities aligned and work moving smoothly.
• Contribute to strategy and account growth by bringing insights, ideas and recommendations that support client goals.
• Own the account details including briefs, reporting, estimates, billing and documentation.

What Success Looks Like

• Clients trust you to lead the day-to-day. Communication is proactive, expectations are clear and needs are anticipated.
• Projects stay on track. Timelines, budgets and deliverables are managed, with issues identified and addressed early.
• Account work is accurate and client-ready. Briefs, reports, estimates, billing and deliverables are thoughtful and polished.
• Internal teams are aligned. Priorities, deadlines and client expectations are clearly communicated across the agency.
• The work advances client goals. Execution stays connected to strategy, with ideas and opportunities proactively brought forward.